Returns & Refunds Policy

Your satisfaction is our priority. While we take great care in quality control, we understand that issues can arise. This policy outlines how we handle returns and refunds.

✅ Eligible Returns

You may return products within 7 days of delivery if:

• The product is defective (torn, damaged, contaminated)
• You received the wrong product or wrong quantity
• The product does not match the specifications listed on our website

❌ Non-Returnable Items

• Customized/branded products — unless defective
• Products damaged due to improper storage or use
• Products returned after the 7-day window

📝 How to Initiate a Return

1. Contact us within 7 days via WhatsApp or email
2. Provide your order reference and photos of the issue
3. Our team will review your request within 24 hours
4. If approved, we'll arrange for product pickup
5. Once received, we'll process your refund or replacement

💸 Refund Process

• Mobile Money (MoMo): 1–2 business days
• Bank Transfer: 3–5 business days
• Cash: Refunded at next delivery

Note: Original delivery fees are non-refundable unless the entire order was incorrect.

📞 Need Help?

Contact us via WhatsApp at 233500450876 for any return inquiries.